FAQ

1. Delivery

Outdoor blinds

Installed in 2 weeks

  • Only valid for standard colours. Excludes powder coating, special order fabrics, and back orders fabrics. Excludes public holidays, and peak season from October to Jan.

Retractable Fly Screens

Installed in 2-3 weeks

  • Only valid for Australian Made Pleated Retractable Flyscreens. Excludes public holidays, and peak season from October to Janr.
  • Powder coating orders may take an additional 2 weeks.

Aluminium Plantation Shutters

Installed in 8 weeks

  • Delivery times may change due to demand, availability of stock, logistics, customs, public holidays and Christmas holidays, Chinese New Year.

Folding Arm Awnings (imported from Spain)

Installed in 5 weeks

  • Delivery times may change due to demand, custom powder coatings, availability of stock, logistics, customs, public holidays and Christmas holidays.
2. Warranty

Aluminium Plantation Shutters – Ten (10) Year Warranty

Installed in 2 weeks

  • Fading and discolouring will not be covered on dark painted or stained shutters.
  • If a defect is visible with the naked eye in natural daylight at a distance of 1.2 metres, it is not acceptable; If a defect is not visible with the naked eye in natural daylight at a distance of 1.2 metres, it is acceptable; and colour variations may occur between individual orders and sampling.
  • It is expected natural timber products will come with slight variations to size and finish inherent in the manufacturing process.
  • Note: “defect” means an imperfection, mark, dot, etc.
  • Warranty is only valid when the customer’s order is paid in full.

Outdoor Blinds Five (5) Year Warranty

  • 5 Year warranty on all components and fabrics。
  • We warrant this product is free from defects within the following Acceptable Standard Guidelines: Blinds will be free from defects in material and workmanship for a maximum of 5 years including Motors
  • Warranty is only valid when the customer’s order is paid in full.

UNIZIP Outdoor Blinds Ten (10) Year Warranty

  • 10 Year warranty on all components and fabrics。
  • We warrant this product is free from defects within the following Acceptable Standard Guidelines: Blinds will be free from defects in material and workmanship for a maximum of 10 years and 5 years on Motors
  • Warranty is only valid when the customer’s order is paid in full.

Retractable Fly Screens Five (5) Year Warranty

  • Spaco Outdoor Living cover the structural components of our retractable fly screens for five (5) years, and on (1) year on the mesh
  • We warrant this product is free from defects within the following Acceptable Standard Guidelines: Retractable Fly Screens will be free from defects in material and workmanship for a maximum of 5 years excluding PET mesh.
  • Warranty is only valid when the customer’s order is paid in full.

Folding Arm Awnings Five (5) Year Warranty

  • 5 Year warranty on all components and fabrics。
  • We warrant this product is free from defects within the following Acceptable Standard Guidelines: Blinds will be free from defects in material and workmanship for a maximum of 5 years including Motors
  • Warranty is only valid when the customer’s order is paid in full.

What Is Spaco Outdoor Living’s RESPONSIBILITY?

  • Spaco Outdoor Living guarantees that we will repair or replace, at our sole discretion, any parts or items we deem to be suffering from a defect. Spaco Outdoor Living, where possible, will repair or replace any product using identical components. If Spaco Outdoor Living’ designs and/or styles have been altered or upgraded, Spaco Outdoor Living will replace any components suffering from a defect with a part or product of comparable quality and value.
  • Spaco Outdoor Living will endeavour to process any claim made by you and carry out any repair or maintenance required as quickly as is practicable.
  • Spaco Outdoor Living is not responsible for any transport damage, incidental or consequential damage caused by accident, neglect, misuse, abuse or commercial use.
  • Spaco Outdoor Living will endeavour to complete a property report on the scheduled installation date prior to commencing the fitting of the window furnishings. The report will be required to be signed off, dated and approved by provider/fitter and the owner of the residence.

WHAT IS YOUR RESPONSIBILITY?

  • All claims under this Warranty must be reported to the place of purchase within seven (7) days after the product have been installed. You must provide Spaco Outdoor Living with a reasonable opportunity to inspect the product before repairs are commenced. Please note that the warranty period shall not be extended by any such repair or replacement.
  • You must provide proof of purchase to Spaco Outdoor Living or its distributor to make any claims under this Warranty.
  • Spaco Outdoor Living is not responsible for any transport damage, incidental or consequential damage or damage caused by accident, neglect, misuse, abuse or commercial use of the product not caused by our own negligence.
  • This Warranty will not apply to any orders outside Spaco Outdoor Living’ recommended specifications.

WARRANTY ON INSTALLATIONS

  • Five (5) year warranty on installation.
  • Warranty on installations will not cover defaults on a product not supplied by Spaco Outdoor Living or outside normal fitting standards.
  • Spaco Outdoor Living disclaims any liability and is not responsible for damages caused by faulty or unsound structures.
  • This warranty covers that all products will be working and operating the same as the day of installation, under non-commercial usage.
  • Spaco Outdoor Living guarantees, and will repair installations at our sole discretion.

LIMITATION

  • This Warranty contains the only representations made by Spaco Outdoor Living to its customers. All other Warranties and representations whether expressed or implied by any legislation or otherwise, specifically the Trade Practices Act 1974 and the Sale of Goods Act 1923, are hereby excluded to the extent permitted by law.
3. Payment

When do I pay the deposit?

  • Once you sign the agreement on the quotation and beware of the terms and conditions.

When do I pay the balance?

  • As a company policy, we require the outstanding balance to be paid in full prior to the installation date. If there is an issue with any of the products during the installation, It’s our duty to make the replacement for the faulty product as soon as possible.

WE ACCEPT THE FOLLOWING FORMS OF PAYMENT:

  • Credit cards – We accept Visa, MasterCard, Union Pay and Amex. There is 3% surcharge for Amex.
  • Phone Payment – We take phone payments over the phone if you prefer not to enter your credit card details online.
  • Direct Deposit – You can choose to pay via bank transfer or cheque deposit Please make all cheques payable to Meta Blinds
4. Refund & Cancellation Process

Can I change my order?

  • Because we are dedicated to delivering our products as soon as possible. It varies depending on the product that is allocated, and at what stage the order is at. However, a consultant can verify this information.
  • Once an order has been processed, the client has the right to make changes within the time restraints listed below. Please note, this is only valid from the date of confirmation.

Outdoor Blinds Blinds: Two (1) working days
Aluminium Plantation Shutters: Three (3) Working Days
Retractable Fly Screens: Two (2) Working Days
Folding Arm Awnings: Two (2) Working Days

 
Can I get a refund?

  • As all of our products are custom made. A refund is only possible if you cancel your order within 24 hours of the cooling off period from the date from the confirmation.
  • As all of our products are custom made, if the client wishes to cancel an order, it must be within the 24 hour cooling off period from the date of confirmation/deposit. If the client wishes to cancel an order, outside the 24 hour period, the deposit will not be refundable.
  • If the client wishes to cancel the order at any stage thereafter, please note charges will incur accordingly.
  • Refunds will be processed within 7-10 working days. Payment will be refunded in the same manner as received.
5. Lowest Price Guarantee

We will beat any written quote by $60 T&Cs apply

  • Orders must be over $500.00
  • Delivery & installation times must be the same.
  • Products must be made with the same quality and materials
  • Quotes must be itemised and have measurements of individual openings
  • Quotes must be valid and dated in the last 14 days
  • Exclusions apply for cashback offers, bonus and bundled promotions, coupon promotions, grey or direct import products not sold through an Australian reseller, commercial orders, competitor advertising errors, and competitor clearance products or products with limited or restricted quantities.